Frequently asked questions
Are my credit card details secure?
Absolutely! We don’t store or have any access to your credit card details as all transactions are processed securely through our partners CBA and PayPal. Payments are processed through their merchant gateways over a highly secured 128-bit SSL encrypted connection.
Do you ship orders internationally?
Inov8 is an Australian owned & operated company and unfortunately at this stage we do not ship internationally. We may do so in the future in which case we would notify all of our subscribers and Facebook followers (www.facebook.com/inov8AU)
Who will be delivering my order?
Our priority is to get your order into your hands as soon as possible, as safely as possible. For this reason we use Australia Post & Toll to deliver your order straight to your door in a timely fashion. We have a great delivery track record and we’re confident you’ll be impressed too.
Do products come with a warranty?
All of the products we sell come with a manufacturer’s warranty, including warranty terms. We provide full support for all of the products we sell and are committed to ensuring you have a pleasant and positive shopping experience - visit the Warranty page (located in the footer).
What happens if my product arrives and it’s faulty or damaged?
In the vast majority of the cases you’ll find your order arrives undamaged and in full working order as experienced by the vast majority of our customers. However in some instances you may come across a faulty or damaged item and we are here to help you through this situation. If you have any questions, please feel free to contact us.
Do you share my email address or other personal details with any third parties?
The information you share with us is used with your privacy and safety in mind. We may use your details to send you deal emails, when processing payments for orders and when shipping your orders with our shipping and postage providers. Your details will not be shared with any other third parties and we will continue to do everything within our power to protect your information.